Public Service Outsourcing Incentive Contract Design with Public Satisfaction Considered

Design and Control of a Public-Transportation Service Contract

The Study is the result of a collaboration between the SRM Agency and the University of Bologna – DEIS department, within the European Project EPTA. In this document are summarized analysis and results of the articles: Design and Control of a PublicTransportation Service Contract by A. Lodi, E. Malaguti, N. Stier-Moses e T. Bonino. Technical Report OR-12-2, DEIS – Università di Bologna and its ...

Developing a citizen-centered model in the Iranian public sector with a new public service approach

Purpose: Citizen-centered government agencies are a prototype of new public service approach which, in effect, calls for citizenship orientation of state-owned agencies. This study aimes at developing a citizen-centered model in the Iranian public sector with a new public service approach.  Methodology: To realize this purpose, the main themes of the main subject of the study were identified u...

Min-max optimal public service system design

This paper deals with designing a fair public service system. To achieve fairness, various schemes are be applied. The strongest criterion in the process is minimization of disutility of the worst situated users and then optimization of disutility of the better situated users under the condition that disutility of the worst situated users does not worsen, otherwise called lexicographical minimi...

Service Reliability and Urban Public Transport Design

Call Center Outsourcing Contract Design and Choice

This paper considers a call center outsourcing contract design and choice problem, faced by an outsourcing vendor and a service provider. The service provider receives an uncertain call volume over multiple-periods, and is considering outsourcing all or part of these calls to an outsourcing vendor. Each call brings in a fixed revenue to the service provider. Answering calls requires having serv...